Information on Waiting Times at the Emergency in Real Time

In order to avoid unnecessary queuing up, the Consorci Sanitari del Maresme website, www.csdm.cat provides information about waiting times at the Emergency and about other urgent care services which citizens have access to. This information is available for PC, tablet or mobile devices.

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Description

Serious cases are always taken care of immediately and, therefore, patients waiting at the Emergency services are those whose condition is less severe. Thus, the order of the visit does not depend on the order of arrival, but on the number and condition of the patients already being taken care of at that moment, and of the priority determined by the triage performed a few minutes after arriving at the hospital.
This selection system is an international health protocol which allows classification of patients into five severity levels, whereby number 1 is the most serious and urgent and levels 4-5 are the least serious and do not imply risk of life to the patient.
In order to avoid unnecessary queuing up, as well as showing the number of patients waiting to be taken care of and the waiting time for each Emergency speciality, www.csdm.cat provides information about alternatives for those less severe cases requiring urgent primary care:

– Between 8:00 and 20:00, it is best to go to the closest CAP.
- Outside those times, they should go to the CAPs which are open 24 hours: CAP El Maresme, CAP Premià de Mar, CAP Vilassar de Mar and CAP Arenys de Mar.
– www.csdm.cat shows all of their addresses and contact telephone numbers.

* If in doubt, it is recommended to always call 061, the Catsalut health care telephone platform.

Source of information:
Conèixer l’espera d’urgències de l’Hospital de Mataró a temps real i sense moure’s de casa. La clau [Internet]. April 11, 2017 [query performed on August 29,2018]; [approx. 2 screens]. Available at http://laclau.cat/coneixer-lespera-durgencies-lhospital-mataro-temps-real-moures-casa/

Needs

-       To reduce waiting times
-       To improve attention quality
-       To reduce the number of complaints and claims

Results

Reduction in queues/waiting times. The possibility of finding out the waiting time reduces queues at the Emergency service.

Customer satisfaction. The ability to be informed of the waiting times at the Emergency any time and anywhere increases satisfaction.

Greater efficiency. As well as showing the number of patients waiting to be taken care of and the waiting time for any Emergency speciality, the system provides information about alternatives for less severe cases requiring urgent health care.